Having established itself in Kolkata 7 years ago, the company has gained tremendous knowledge and experience about the security needs, performance requirements and prevalent local scenarios in all the major cities. The infrastructure available is of a large network of 4-5 branch offices across India. USS employs over 350 (approx) security personnel.
The company’s national operations have been geographically segmented into East zones with zonal offices each in
- ORRISSA
- ASSAM
- KOLKATA
- BHUBANESWAR
These are controlled by Zonal Managing Directors through Vice Presidents, General Managers, Regional Managers, Branch Heads and other support staff viz. Operation Managers, Finance Managers, Personnel Managers and other supervisory staff.
The regional and branch offices are strategically located in all the cities to enable shortest response time in emergencies. Large metros like Delhi, Kolkata, etc. have multiple offices to cover the entire city. Supervisory teams comprises of Patrolling Supervisors and Inspectors who work round-the-clock to monitor all our clients premises and ensure that the service is being provided in a befitting manner.
- Minimum physical standards
- Education level
- Written test
- Personal interview
- Medical examination
- Back ground check
Training - Each new security recruit must successfully complete the Basic Training plus the additional specific training as may be required. The content is identified in the basic training curriculum. A focus on quality awareness is an integral part of all training programmes.
All courses culminate in written, oral and practical examinations. Guards who fail to meet the required standard either during the course or as a result of the examination are rejected. Guards that pass the course are given a certificate of completion
.
Uniforms - We fully concur that a smart uniform is an essential part of a smart guard force. We at USS pride ourselves on the uniform that we use as it is not only smart and practical but also flexible. The different layers can be used to suit the prevailing climatic conditions. To ensure consistent quality and time supply of the uniform, these are manufactured by our in-house subsidiary company.
We feel it is important to mention that all our guards are issued uniform at our expense.
Deployment / Documentation / OJT - Based on the customised security design and the agreed manpower requirements, deployment takes place. All required documents such as site and post instructions, important telephone numbers, patrolling check lists, duty schedules, attendance rosters, training reports, leave application forms, incident report sheets are placed at the main security post.
It is mandatory for the contingent to go through On Job Training to familiarise with the premises and the available site and post instructions
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Supervision - During the early stage of the group’s development it was realized that no one can work in a vacuum and without close management input, encouragement and stimulation, security staff cannot function effectively. Therefore, in order to provide quality service, we give a lot of importance to in depth and active on-the-ground supervision. In this regard, a strong operations team comprising of managers, inspectors, and patrolling supervisors carry out checks on all our assignments and guards on a 24 hrs. basis.
24 x 7 Control Room Services - In order to provide the best service to its customers, the Company has developed a concept of 24 hours Control Room located in all its regional, branch and head offices. To respond to emergencies Mobile Quick Reaction Teams are available at the disposal of the control room.
Trained controller is put in each control room whose job is to receive messages, analyse them and inform the right person. This acts as a one point communication and command centre, after the regular office hours. This certainly gives support to the operations team and works as a `Nerve Centre’ for a response organisation.
Client Interaction - To further improve upon our services, we seek continuous feed back from our customers. We have a system whereby we get a regular Client’s Feedback Forms that helps us not only to take corrective action wherever required but also to further improve our services.
Periodic Reviews - Regular review meetings are held at all levels. These meetings are held on a weekly basis by operations managers, on a fortnightly / monthly basis by Branch Managers and Regional Managers. The Regional Directors and the Zone Managing Directors meet on a monthly / quarterly basis for the same.
USS offers the optimal combination of specific project experience, commitment to quality, global security expertise and local operational support to meet and exceed the expectations of the Client.
