| CALL
CENTER TRAINING MODULES. |
*Communication
Skills |
|
 |
|
*Professional
Skill |
-
Customer
Delight
-
Telephone
etiquette
-
Team
Work
-
Self
- Esteem
-
Confidence
|
 |
|
*Personality
Development |
-
Body
language
-
Grooming
Sessions.
-
Courtesy
-
Dress
Code (ATTIRE)
|
 |
| Customer
Care |
-
Body
language
-
Grooming
Sessions.
-
Courtesy
-
Dress
Code (ATTIRE)
|
 |
|
International
Culture |
Special
program on phonetic through Audio-Video |
-
USA
- Their History, Festivals, Locations, Political
Systems, Time Schedule, Food, Lifestyles, etc.
|
|
|
Spoken
English |
-
Correct
Grammer
-
Making
Correct Sentences
-
Consonents
-
Vowels
etc.
|
|
|